Corona Virus Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at Hey Dude Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Hey Dude Shoes Team.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Deliveries

Reduction in export frequency

Country      Frequency   
Albania
Bosnia
Montenegro
Serbia (Kosovo)
Ukraine
Once a week
GibraltarTwice a week


International Deliveries

CountryStatusLast ChangedAdditional Information
BahamasService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
BelizeService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
BoliviaService Temporarily Suspended11 September 2020Service is suspended due to carrier issues
BotswanaService Temporarily Suspended15 April 2020Service is suspended due to carrier issues
British Virgin IslandsService Temporarily Suspended28 July 2020Service is suspended due to carrier issues
CanadaService Temporarily Suspended21 December 2020Services to Canada will be further delayed by new COVID-19 controls
DominicaService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
Dominican RepublicService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
Falkland IslandsService Temporarily Suspended22 June 2020Service is suspended due to carrier issues 
GuatemalaAdditional Delays12 November 2020Service is additionally delayed after Tropical Storm Eta passed through affecting deliveries
GuyanaService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
HaitiService Temporarily Suspended26 March 2020Service is suspended due to carrier issues 
Hong KongAdditional Delays 03 December 2020Services to HK will be further delayed by new COVID-19 controls
LebanonService Temporarily Suspended13 November 2020Service is suspended due to COVID-19 controls
MalaysiaService Temporarily Suspended27 October 2020Kuala Lumpur, Selangor and Putrajaya regions
MexicoCustoms Delays10 Novermber 2020Service will be delayed further by reduced service in Mexican customs until January 2021
MongoliaService Temporarily Suspended08 June 2020Service is suspended due to carrier issues 
NicaraguaService Temporarily Suspended01 December 2020Service is suspended due to carrier issues 
PakistanService Temporarily Suspended30 July 2020Service is suspended due to carrier issues 
SamoaService Temporarily Suspended17 December 2020Service is suspended due to COVID-19 controls until 16 January 2021
St Christopher (St Kitts) & NevisService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
Trinidad & TobagoService Temporarily Suspended31 July 2020Service is suspended due to COVID-19 controls
TurkmenistanService Temporarily Suspended24 April 2020Service is suspended due to carrier issues 
Turks & Caicos IslandsService Temporarily Suspended09 November 2020Service is suspended due to carrier issues 
VanuatuService Temporarily Suspended01 December 2020Service is suspended due to COVID-19 controls until 30 December 2020
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